FAQ

How long does it take for an order to be processed?

Orders typically take up to 2-7 days to be processed before they are shipped – excluding weekends and holidays. You will receive an email confirming your purchase with the tracking number when your order has been shipped out.

Tracking numbers can take 1-5 days to start showing some updates after the order is shipped, so wait before checking your order with the tracking number, please.

How long will I wait for my order?

Delivery time is 7 - 45 business days (Depends on what country are you from).
An order takes 14 days on average to be delivered.

USA / 5-21 days.

Rest of the world / 7-45 days.

But it´s worth it to wait.

There is a situation that is out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. Most packages will arrive on time, but there may be delays that our carriers may experience. For this reason, we don´t guarantee the exact delivery time, but in most cases, our products arrive on time.

Is possible make any change to order/shipping address?

If you need a change of your order, please contact us at ASAP, and we will do our best to accommodate that change, but we cannot make any promises.  

If the item(s) has/have already been shipped from our fulfillment center, we can´t make any changes, but you can return the incorrect item to our corporate offices, and we will swap it for the correct item.

Also, you can return our products in 3 months without reason if is not damaged.

For more questions feel free to contact us.

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